How We Work

Our introductory live-in care service, offers clients the freedom to take control of their own care. At the initial assessment we take careful note of our clients wishes, lifestyle and histories which we then use to match with an appropriately skilled self-employed carer.

Before any arrangement is confirmed we ensure that our clients are happy with the live-in carer we have selected. We conduct an in-depth telephone discussion of their profile, which looks as their employment background, relevant experience and why we think they would be right for the particular role. A second introductory telephone call is then arranged which allows the two parties to get to know one another. If both are happy, care is then able to go ahead.

Once the carer starts, clients are then able to direct care as they please, choosing when their carer will arrive, what their exact duties are, when they should take their time off and are responsible for paying the carer directly.

As an introductory agency, we are unable to direct, supervise or control live-in care, however, a member of our dedicated team is always on hand to offer advice and guidance. If needs change, or if things do not work with a particular carer, our team remain responsive and adaptable to make things right.

Examples of the live-in care and support our carers can provide:


  • Cooking healthy and nutritious meals
  • Help to keep the home clean and tidy
  • Laundry – washing and ironing
  • Personal shopping
  • Care for much loved household pets
  • Accompany or drive clients to visit friends, families or so they can enjoy social trips out

Personal Care

  • Assistance with washing, showering, bathing and grooming
  • Dressing and undressing
  • continence care
  • Assistance at meal times
  • Medication remainders
  • Assistance with transfers

Condition led care requirements

  • Alzheimer’s disease, dementia, Parkinson’s care, Multiple Sclerosis
  • Stroke rehabilitation
  • Neurological or spinal injuries
  • Cancer
  • Palliative care – hospice at home
If you have any further questions about our introductory live-in care service, please get in touch online here or call our friendly team on 01761 232689 – we’re here to help.